Hiring # Arabic - Customer Care Executive # Arabic Call Center Agent # Al Jassim Group
Requirement:
Experience : 1+ Years
Designation : Arabic Agent
Location : Qatar
Responsibilities:
• Answering or making calls to customers to receive their orders, learn about and address their needs, complaints, or other issues with our products or services.
• Fluency in English is a must.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
• Building lasting relationships with customers and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making suggestive/ up selling or recommendations for products or services that may better suit customer needs.
• Taking part in training and other learning opportunities to expand knowledge of our brand and its products and services and continuously being updated on the new launches and promotions offered to the customers.
• Adhering to all company policies and procedures.
Salary : 2000 QAR with Accommodation.
Looking for only local candidates with NOC / Sponsorship transfer will be required.
Share your CV to recruitment@ajgqatar.com
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