Call Center Agent
Job Description
Manage large amounts of inbound and outbound calls in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers
Management and resolve customer complaints
Qualifications and Skills Requirements
Proficient in relevant computer applications
Strong phone and verbal communication skills along with active listening and written communication skills
1-3 years of experience in a typical call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Ability to handle stressful situation appropriately
Strong knowledge or idea in a call center terminology
Good in Basic Mathematical calculation
Familiar in basic banking terms
Previous Experience in banking customer service role is highly required
IT systems administrator
Responsibility acted as IT Systems Administrator and directed all the activities related to Server, data and voice network.
Managing Domain controller -2019
configuring and managing Active directory and Group Policy
Managing and configuring Hyper-V servers
Managing and configuring VMware Esxi-6.5
Managing and configuring Fort iGATE Firewall
Managing and configuring Sophos Firewall
Managing Tape Library Storage & QNAP NAS Storage
Managing and configuring Veeam Backup
Configure Crowd strike Endpoint Protection
Managing Vocalcom contact center system
Patch Management Using Manage Engine Patch Manager Plus
Monitor and Backup Network Devices Using OP Manager Plus
Managing and Using PAM360 and AD Audit Plus
· Configuring and managing Cisco Switches C9500 and C9200
· Managing Microsoft 365 Admin Center (Email and Teams)
Handling the User problems with the basis of Ticket Priority in SolveIT
Configure and handle of D Link EasyVoiz VOIP Server Using SIP Trunk for the PRI Lines
Vulnerabilities management as per the global Report
Attending Global Meetings for changes in infrastructure and new projects implementation in Qatar SOC
Coordinate With vendors for unresolved issues and new requirements
How To Apply
To Learn More And To Apply Visit The Following Link
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