Front Office Receptionist is Required at Ozone Tinting & Protection Center in Qatar

Front Office Receptionist is Required at Ozone Tinting & Protection Center in Qatar

Front Office Receptionist

JOB DESCRIPTION:

- Ensure Outstanding customer care at all times.

- Maintains a friendly, cheerful and courteous demeanor at all times

- Courteously and accurately answers inquiries from potential customers

- Responds to telephone and in-person inquiries regarding services provided and price list and customers cars status and progress.

- Uses suggestive welcoming and selling techniques to help the sales and the advisors to increase sales and revenue and customers satisfaction

- Supervise daily reception process ensuring all team members adhere to standard operating procedures.

- Direct the work of the reception, resolve issues/problems and make sure to ensure a quality operation.

- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

- Adhere to company policies and procedures.

- Direct the customers to the right advisor after checking and understanding the customer preferences and special requests.

- Build strong relationships and liaise with all other department's especially workshop, sales and administration

- Operates the DMS system including, assisting incoming & outgoing calls, follow up and car checking operations

- Cross Check all billing and warranty instructions are correctly updated

- Controls cash / card transactions at the front desk and maintains complete responsibility for all invoices and warranties given to the customers.

- Supervise the operations of the reception to ensure an optimal level of service and hospitality is provided to the guests.

- Performs other duties as assigned, requested or deemed necessary by management.

- Ensure reception log book and company DMS and internal sheets are always updated and actioned upon.

-Arabic and English (speaking and writing) is a must.

-Bachelor degree (Business, Marketing, Hotel management, ticketing…).

For interested candidates please send you email to:

careers@ozone-qatar.com

HOW TO APPLY

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