Call Center Representative is Wanted at Al Baladi Group in Qatar مطلوب مندوب مركز اتصال في مجموعة البلدي في قطر

Call Center Representative is Wanted at Al Baladi Group in Qatar مطلوب مندوب مركز اتصال في مجموعة البلدي في قطر

Call Center Representative

Call Center Representative Responsibilities:

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Call clients and customers to inform them about the company’s new products, services and policies

Guide callers through troubleshooting, navigating the company site or using the products or services

Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Collaborate with other call center professionals to improve customer service

Help to train new employees and inform them about the company’s customer management policies

Call Center Representative Requirements:

· Strong communication, both written and verbal

· Great active listening skills

· Exceptional interpersonal and rapport building skills

· A patient and empathetic attitude

· Strong time management and organizational skills

· Adaptability and flexibility

· Comfortable working in fast-paced environments

· Troubleshooting skills, either basic or advanced, depending on the role and industry

· Computer literacy

· Phone skills, including familiarity with complex or multi-line phone systems

· In-depth knowledge of a company’s products and/or services

· Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

· Ability to speak multiple languages, especially those common among callers

· Effective communication skills.

· Exceptional customer service skills.

· Must have NOC and Speaking English & Arabic is Mandatory

· Salary : 6000/- QAR

How To Apply

To Learn More And To Apply Visit The Following Link