Live Operations Agent is Wanted at Al Baladi Group in Qatar مطلوب وكيل عمليات مباشر في مجموعة البلدي في قطر

Live Operations Agent is Wanted at Al Baladi Group in Qatar مطلوب وكيل عمليات مباشر في مجموعة البلدي في قطر

Live Operations Agent

Live Operations Agent Responsibilities:

Be the main point of contact for the Delivery drivers in case of any issues.

Take Delivery Drivers calls and provide accurate, satisfactory answers to their queries and concerns

Be able to co-ordinate with multiple teams to resolve problems fast and eff

De-escalate situations involving Delivery teams and Drivers offering patient assistance and support

Guide callers through troubleshooting, navigating the company site or using the products or services

Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Collaborate with other call center professionals to improve customer service

Help to train new employees and inform them about the company’s customer management policies

Live Operations Agent Requirements:

· Strong communication, both written and verbal

· Great active listening skills

· Exceptional interpersonal and rapport building skills

· A patient and empathetic attitude

· Strong time management and organizational skills

· Adaptability and flexibility

· Comfortable working in fast-paced environments

· Troubleshooting skills, either basic or advanced, depending on the role and industry

· Computer literacy

· Phone skills, including familiarity with complex or multi-line phone systems

· In-depth knowledge of a company’s products and/or services

· Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

· Ability to speak multiple languages, especially those common among callers

· Effective communication skills.

· Exceptional customer service skills.

· Must have NOC and Speaking Hindi or Urdu is Mandatory

How To Apply

To Learn More And To Apply Visit The Following Link