Roche is Hiring a Field Service and application Engineer in Qatar  تقوم شركة روش بتعيين مهندس خدمة ميدانية وتطبيق في قطر




Roche is Hiring a Field Service and application Engineer in Qatar  تقوم شركة روش بتعيين مهندس خدمة ميدانية وتطبيق في قطر







Field Service and application Engineer





Responsibilities:


Provide technical support to customers in the country, including preventive maintenance, repair calls, and emergency support, in line with Roche standards

Deliver application support for the assigned portfolio, working closely with the sales and field service teams, in order to deliver high-value service and solution offering

Ensure all documentation of installations, preventive maintenance, repairs, modifications, and other activities are recorded in a timely and accurate manner in CRM software

Ensure reports and necessary documentation for all activities are provided to various stakeholders at customer sites as per their policies

Conduct instrument training, configuration, and commissioning for new installations

Coordinate with Head of professional services and Project Lead regarding planned system installations and carry out installations as per Roche standards



Ensure coverage and support in line with agreements with customers

Perform corrective visits to sites as part of case escalation

Respect and actively implement compliance with all relevant Roche guidelines and policies

Proactively propose and implement activities aligned with customer satisfaction surveys and ongoing customer and business area feedback

Align with application team to maintain continuous education programs for customers on QC, troubleshooting, and accreditation

Actively promote Roche professional services and digital platforms such as Hotline, Dialog, and Roche Academy

Identify opportunities and to be part of account management teams

Collect market data and competition activities

Forecast spare parts of systems for line of expertise

Being up to date with all new information regarding products

Perform timely mandatory upgrades/modifications for assigned systems

Proficiently use all available e-services for proactive support and communicate benefits to all external stakeholders


Requirements:


A Bachelor's degree in Biomedical Engineering or its equivalent is required, with a preference for candidates who have completed a Master's degree. Prior experience in the IVD market is a plus

Strong problem-solving skills and ability to troubleshoot biomedical equipment

Excellent communication and customer relations skills

Result-oriented and able to meet timelines with moderate supervision

Team player who values colleagues and demonstrates personal initiative

Compliant with Roche corporate values

Fluent in English, with knowledge of Arabic or other languages considered a plus

Flexible working hours and on-call duties required

Eager to learn and develop as part of a team, willing to share knowledge and expertise and open to feedback

Willingness to travel as required

Good knowledge of IT is preferred




How To Apply



To Learn More And To Apply Visit The Following Link


Post a Comment

أحدث أقدم