Roche is Hiring a Field Service and application Engineer in Qatar تقوم شركة روش بتعيين مهندس خدمة ميدانية وتطبيق في قطر
Field Service and application Engineer
Responsibilities:
Provide technical support to customers in the country, including preventive maintenance, repair calls, and emergency support, in line with Roche standards
Deliver application support for the assigned portfolio, working closely with the sales and field service teams, in order to deliver high-value service and solution offering
Ensure all documentation of installations, preventive maintenance, repairs, modifications, and other activities are recorded in a timely and accurate manner in CRM software
Ensure reports and necessary documentation for all activities are provided to various stakeholders at customer sites as per their policies
Conduct instrument training, configuration, and commissioning for new installations
Coordinate with Head of professional services and Project Lead regarding planned system installations and carry out installations as per Roche standards
Ensure coverage and support in line with agreements with customers
Perform corrective visits to sites as part of case escalation
Respect and actively implement compliance with all relevant Roche guidelines and policies
Proactively propose and implement activities aligned with customer satisfaction surveys and ongoing customer and business area feedback
Align with application team to maintain continuous education programs for customers on QC, troubleshooting, and accreditation
Actively promote Roche professional services and digital platforms such as Hotline, Dialog, and Roche Academy
Identify opportunities and to be part of account management teams
Collect market data and competition activities
Forecast spare parts of systems for line of expertise
Being up to date with all new information regarding products
Perform timely mandatory upgrades/modifications for assigned systems
Proficiently use all available e-services for proactive support and communicate benefits to all external stakeholders
Requirements:
A Bachelor's degree in Biomedical Engineering or its equivalent is required, with a preference for candidates who have completed a Master's degree. Prior experience in the IVD market is a plus
Strong problem-solving skills and ability to troubleshoot biomedical equipment
Excellent communication and customer relations skills
Result-oriented and able to meet timelines with moderate supervision
Team player who values colleagues and demonstrates personal initiative
Compliant with Roche corporate values
Fluent in English, with knowledge of Arabic or other languages considered a plus
Flexible working hours and on-call duties required
Eager to learn and develop as part of a team, willing to share knowledge and expertise and open to feedback
Willingness to travel as required
Good knowledge of IT is preferred
إرسال تعليق